If for some reason you are not satisfied with your purchase, you can return one or more products purchased
no later than 14 days from the delivery date.
It is not necessary to return an entire order, but also only a part of it.
The shipping costs of the return, for each order placed, are charged to the buyer: if you want to return more items of the same order, it is preferable to return them in a single shipment.
To make a return, first write an email to email@example.com indicating:
- reference number order
- code article
- date of receipt of the order
- reasons for the restitution
Once the Nutrix Più staff has verified that the return causes are in compliance with the conditions of sale,
you will receive by email instructions to contact the courier, with which you will agree on the date and place
of collection, which must take place no later than 14 days from the date of
You will have to pack the product you intend to return using the same packaging with which it was delivered to you.
You will then be sent by mail the label of the courier: it is a PDF, which you will have to print on a sheet and apply it on the package, superimposing it on the one already present with the delivery instructions.
NUTRIXPIÙ reserves the right to refuse refunds if communicated, sent or dispatched after the days indicated or if the products are not intact.
Items returned with damage will be rejected and sent back to the customer, who will be charged the normal shipping costs.
If the item cannot be replaced, normal refund procedures will be initiated.
After our staff has received the return and checked the integrity of the products, the refund procedure will be carried out, and you will be informed by email.
The conclusion of this procedure will take place within 14 working days from the date of receipt of the return, through the re-crediting of the sum, equal to the value of the goods and shipping costs on your credit card.
You will be informed by email of the arrival of the package at our warehouse and of the beginning of the exchange or refund procedures. All this will take place after a check of the integrity of the returned products and the compliance of the return to our conditions of sale.
fter our staff has received the return and checked the integrity of the products, the refund procedure will be carried out, the beginning of which you will be informed by email. The conclusion of this procedure will take place within 14 working days from the date of receipt of the return, through the re-crediting of the sum equal to the value of the goods and shipping costs on your credit card.